Introduction JPD Motors & Recovery ("we", "us", "our") provides 24/7 vehicle recovery, breakdown recovery, accident recovery, vehicle transport, UK vehicle collection and garage repair services. This Privacy Policy explains how we collect, use, store and share personal data when you use our services, visit our website or contact us, including via our contact form. We are committed to protecting your privacy and complying with applicable data protection laws in the United Kingdom and Northern Ireland.

Controller JPD Motors & Recovery. If you have queries about this policy or our data practices, please contact us using the details on our website or via our contact form.

Data we collect

We collect personal data you provide to us and certain data automatically when you interact with us.

Personal data you provide

• Identity and contact details: name, address, email address, telephone number, vehicle registration number, vehicle make and model.

• Service information: details of the breakdown, accident or recovery location, description of the issue, keys and access information, insurance details where provided, and any additional information you include in messages to us.

• Payment information: when you pay for services, we may collect payment card details or receive payment confirmation from third-party payment processors. We do not store full payment card numbers on our systems unless explicitly required for specific merchant services; where card data is processed we use secure third-party payment providers.

• Communications: copies of correspondence, call recordings made for quality, training or verification purposes, and notes made by our staff about service requests or bookings.

• Marketing preferences: whether you consent to receive marketing and the type of communication you prefer.

Data collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referral source, pages visited and other standard server log information.

• Usage data: how you use our website, including page interactions and errors.

• Location data: approximate location from your IP address and (only where you give express permission) more precise location data if using services that require it (for example, to locate a vehicle for recovery).

Special category data We do not ordinarily request special category personal data (for example race, religion, health). If such data is provided voluntarily (for example, medical information needed to assist someone involved in an incident), we will process it only where necessary to provide assistance and with appropriate safeguards.

How we use your personal data

We process personal data for the following purposes and legal bases:

• To provide recovery, breakdown and repair services (performance of a contract): arranging and carrying out vehicle recovery, transport and repairs; communicating appointment and service updates; providing quotes and invoices.

• To manage payments (performance of a contract and legitimate interests): processing payments and preventing fraud.

• For customer service and communications (performance of a contract and legitimate interests): responding to enquiries submitted by phone, email or contact form, managing complaints and keeping records of communications.

• For safety and incident handling (legal obligation and legitimate interests): recording details necessary for accident reporting, safety, and co‑operating with emergency services and insurers where required.

• For administration and record keeping (legitimate interests): maintaining business records, accounting, auditing and operational purposes.

• For marketing (consent or legitimate interests where permitted): sending service updates, offers and news where you have consented or where we consider you are likely to expect such communications; you may opt out at any time.

• To improve our services and website (legitimate interests): analysing usage to improve service delivery, website functionality and user experience.

• For security and fraud prevention (legitimate interests and legal obligation): protecting our systems and users from fraud or misuse and complying with legal obligations.

Where we rely on legitimate interests, we have carried out a balancing test to ensure your rights do not override our interests. You may contact us to object to processing based on legitimate interests.

Sharing your data

We may share personal data with third parties where necessary:

• Service providers: recovery operators, workshops, transport partners, fuel suppliers, roadside assistance suppliers and professional garages who assist in delivering services.

• Payment processors: third-party providers who process card payments or other payment methods.

• Insurers and insurers' agents: where you request us to liaise with your insurer or where we are required to share information for claims handling.

• Emergency services and law enforcement: where necessary for safety, legal reasons or to comply with a legal obligation.

• Legal and professional advisers: auditors, solicitors and other advisors where required for legal or regulatory reasons.

• IT and cloud service providers: organisations who host our data or provide IT, website hosting, analytics and communications services.

• Buyers and advisors: in the event of a sale, merger, change of control